Effective as of August 5, 2025

Welcome to Cosendai. By engaging with our website, services, or private consultations, you agree to the following Terms of Engagement (the “Terms”). These Terms are designed to ensure clarity, discretion, and mutual respect in all interactions with our House.

1. NATURE OF OUR SERVICES

Cosendai creates and presents high jewellery exclusively through private and personal interactions. We do not conduct online sales. All acquisitions are arranged in person or through direct correspondence with our team.

2. EXCHANGES & REFUNDS

Each Cosendai creation is made-to-order and therefore subject to our Refund Policy. Please review our Client Policy for full details.

3. ELIGIBILITY

By contacting us or engaging with our services, you confirm that you are of legal age in your country of residence and acting on your own behalf.

4. INTELLECTUAL PROPERTY

All jewellery designs, imagery, and written content shared by Cosendai are the exclusive property of the House. They may not be copied, reproduced, shared, or used for commercial purposes without our prior written permission.

5. ACCURACY & INFORMATION

We take great care to ensure the accuracy of the information provided on our website and through our communications. However, occasional errors or omissions may occur. Information is offered for general reference and should be confirmed through direct consultation with us.

6. PRIVACY & CONFIDENTIALITY

We treat all personal information and private correspondence with the highest level of discretion. Your information will be handled strictly in line with our Privacy Policy, which forms part of these Terms.

7. PROHIBITED USE

You agree not to use our website, content, or services for any unlawful purpose, to infringe on the rights of others, or in a manner that could harm Cosendai’s reputation, operations, or clients.

8. LIABILITY

While we are committed to excellence, Cosendai or any of its employees, partners and collaborators shall not be held liable for indirect, incidental, or consequential losses arising from the use of our website or services, except where required by law.

9. GOVERNING LAW

These Terms are governed by the laws of Switzerland. Any disputes arising from these Terms shall be resolved exclusively in Swiss courts. Our Refund Policy forms part of these Terms and should be read in conjunction with them. You can review the current Refund Policy here.

10. AMENDMENTS

We may update these Terms periodically to reflect evolving practices or legal requirements. Updates will be posted on our website, and by continuing to engage with Cosendai, you agree to the revised Terms.

11. CONTACT

For questions or concerns about these Terms, please contact us by post or email:

Cosendai
59 Lauenenstrasse
3780 Gstaad
Switzerland

enquiries@cosendai.com