Last updated: August 5, 2025

This Privacy Policy describes how Cosendai (“we,” “us,” or “our”) collects, uses, and protects your personal information when you interact with us, whether through direct communication, private viewings, events, or other services we provide (collectively, the “Services”).

Please read this Privacy Policy carefully

CHANGES TO THIS PRIVACY POLICY

From time to time, we may revise this Privacy Policy to reflect changes in our practices or to meet new legal requirements. The most recent version will always be available here, marked by the date above.

INFORMATION WE COLLECT

The details we collect depend on the nature of your interaction with us. Typically, this may include:

-Personal details such as your name, email, phone number, and address.

-Correspondence and preferences you share with us in relation to jewellery, bespoke pieces, or upcoming collections.

-Appointment and event information, including invitations and attendance confirmations

We only ask for information that enables us to serve you with the highest level of discretion and care.

HOW WE USE YOUR INFORMATION

We use your personal information solely for purposes connected to your relationship with Cosendai, including to:

-Arrange and confirm private viewings or consultations.

-Inform you of new collections, events, or pieces we believe may be of interest.

-Respond to your requests or enquiries.

-Comply with regulatory or legal obligations.

-Preserve the safety, integrity, and confidentiality of our Services.

We will never sell or rent your personal information.

SHARING OF INFORMATION

Your information is handled with the utmost confidentiality. We may disclose it only in limited circumstances:

-To carefully selected professional partners or service providers who support us in delivering our Services (e.g., secure data storage).

-When required to do so by law or legal process.

-With your clear consent, for example, to facilitate a collaboration or commission at your request.

SECURITY AND RETENTION

We employ strict measures to protect your information from unauthorised access, disclosure, or misuse. While no system can guarantee complete security, we are committed to ensuring your data is safeguarded to the highest standard.

We retain personal information only for as long as necessary to serve you, maintain our relationship, or meet legal obligations.

YOUR RIGHTS

Depending on your jurisdiction, you may be entitled to the following:

-Access the personal information we hold about you.

-Request corrections to ensure your information remains accurate and up to date.

-Request deletion, where retention is no longer necessary.

-Withdraw consent to receive communications from us at any time.

To exercise these rights, please contact us using the details provided below.

CHILDREN'S INFORMATION

Our Services are designed for adults. We do not knowingly collect information from individuals under the age of 16.

CONTACT US

If you wish to review, update, or request removal of your information—or if you have any questions regarding this Privacy Policy—please contact us by post or email:

Cosendai
59 Lauenenstrasse
3780 Gstaad
Switzerland

enquiries@cosendai.com